Payment Policy

Paying for an order

This store completes checkout in CAD; the payment choices available for an order appear during that checkout session. Card imagery in the footer represents Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro; it is a display list and not a record of a test transaction.

Authorization and verification

An order proceeds after the payment provider authorizes the transaction. A bank may decline a payment, request verification, or place a temporary authorization hold. Billing information should match the account used for payment. We do not ask customers to email full card numbers, passwords, or security codes.

Refunds and posting

When a refund is approved, it is processed or initiated to the original payment method within 10 days. Posting time after that depends on the bank, card issuer, or payment provider.

Payment help

For an order-specific question, use Contact Us. A declined transaction may also require assistance from the issuing bank.